Users may change the billing day as long as the subscription has not expired. Billing day changes are not allowed for expired subscriptions. Please ensure the subscription is still active before proceeding. Steps to Change Billing Day: Go to the Subscription page. Locate the subscription you want to update, then click Manage. Click Change Billing Day. In the Change Billing Day window, select the new billing day. The system will automatically calculate and display any additional fees based on the new billing day. Click Save & Proceed to Payment once you have confirmed the changes. You will be redirected to the payment page. Once payment is completed, the billing day will be successfully updated. Written by: Azirah (20251104)

Users may add an additional billing party into a subscription regardless of whether the subscription is active or expired. Steps to Add Billing Party: Go to the Subscription page. Locate the subscription where you want to add a billing party, then click Manage. Click Add Billing Party. In the Add Billing Party window, enter the required billing information: Billing Name  Tax Registration No Attention  Require e-Invoice – Enable this option to enable e-Invoice. After enabling, ensure all information provided is valid and compliant with LHDN requirements. Classification – Select Business, Individual or Government. Country Contact Email Phone Number Address State City Postal Code Click Save to confirm the changes. The newly added billing party will now be available for selection. Written by: Azirah (20251105)

This guide will assist you in adding a billing party into your subscription, regardless of whether the subscription is active or expired, via the Subscription Portal. Steps to Add Billing Party via Subscription Portal: At the Subscription page, click the grid icon and click Subscription Portal. At the left panel, click Billing Party. Click Add Billing Party. Fill in all required billing party information: Billing Name Tax Registration No Address Attention Require E-Invoice? Classification Contact Email Phone Number Once completed, click Save to confirm the changes or Cancel to discard.

The Payer Information feature allows users to maintain billing and payment details used for subscription purchases, renewals, and other subscription-related transactions in the Subscription Portal.  Steps to Add Payer Information: Access the Subscription Portal by clicking the grid icon at the top-right corner. Click the Payment tab on the left panel. Click Payer Info Maintenance at the top-right corner of the page. Click Add Payer Info to create a new payer record. Fill in all required payer information. Click Save to confirm and store the details.