- 1. Do I need to host a server to have access?
No, AutoCount HRMS is already hosted on a secure platform. Users will only require an internet capable device like PC’s or mobile devices to have access to all your HRMS needs. - 2. How do I get the mobile app?
The app is available with no additional charges for all employees on your device’s app stores like Google Play, Apple App Store, and Huawei App Gallery, just click on the links or search for “AC Payroll” and download it now. - 3. What are the recommended browsers I should use?
We recommend using Google Chrome or Mozilla Firefox for the best experience; however, any other browsers should work fine if they are updated to the latest versions. - 4. Will my information be secured on the cloud?
AutoCount is also ISO 27001:2013 Certified, delivering higher degree of safety by implementing strict quality assurance measures and data safety protocols. - 5. How is the platform secured?
Never worry of data breach as AutoCount HRMS is hosted in Azure’s data centre, one of the safest cloud environments in the world along with protection by encryption and secure login process with 2 factor authentication process. - 6. How to activate 2-Factor Authentication?
Once logged in via the web portal, on the top right corner of the screen click your name and select profile. 2-Factor Authentication can be set up via the profile page, we recommend using Microsoft’s or Google’s Authenticator app. - 7. What if I forgot my password?
You will be able to reset your password on the login screen, just select the forgot password option and you will be guided to the password reset process using your registered email address. - 8. How are payslips delivered?
Payslips can be delivered via email and mobile app, once payslips are available employee can be notified via the app or email where they can login and view their playslips immediately. You can also schedule the notification for a later date. Email can also include the payslips as attachments, this will also automatically encrypt the files with a password. - 9. Are there any file limitations for eLeave & eClaim submissions?
Yes, the file size is limited to 3MB per submission, this size should be sufficient for most submitted file types like PDF, Excel Files and images. For images you can utilize our in app camera to ensure that file size is always within the limit. - 10. I have multiple HR’s in my organization, can I limit their access rights?
AutoCount HRMS also comes with Access right controls where user can set dedicated access rights per user, in assuring they only access the data they need.
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