This guide will assist you if your account has been locked.

Scenario: 

I tried to login, but the system prompts “This account has been locked out, please try again in 15 minutes”.

Answer: The issue occurs when the wrong password is entered more than three times.

To resolve it, follow these steps:

1. On the login page, click on "Forgot Password."

   
   
   

2. Enter your email address and click "Submit."

   
   
   

3. The system will then send a "Reset Password" email. Click the "Reset Password" button in the email to reset your password.

   
   
   
   

4. Set your new password, re-enter it to confirm, and click "Submit."

   
   
   
   

5. Once submitted, the system will display a message saying, "Your password has been reset." Finally, click "Log in to your account" to sign in using your new password.

   

By Azirah 250811