This guide will assist you in enabling the e-Attendance module for the employees to access. Without enabling the e-Attendance module, employee(s) will not have access to the attendance features such as clocking in / out, requesting for overtimes, and etc. To enable the e-Attendance module feature for the employee, click on Payroll > Employee Maintenance under Employee. Identify the staff that you would like to enable the e-Attendance module and edit by selecting the pencil icon. Ensure the Has E-Attendance checkbox is ticked. Click on Save at the top right corner to save the changes made. END OF GUIDE

This guide will assist you in acquiring the WiFi SSID & BSSID using PC / Laptop. Go to command prompt by searching CMD / Command Prompt and key in the command netsh wlan show interfaces and click on Enter The SSID and BSSID will be displayed inside. Go to AutoCount HRMS, click on Human Resource > Rule Maintenance under Attendance Management. Identify the rule that you would like to add the SSID & BSSID details to the WiFi clocking method and click on the pencil icon to edit. In the Rule Maintenance page, scroll all the way down to the configure clocking methods and tick Wi-Fi. Click on Add New to add the new WiFi details. Next, you may maintain the SSID and BSSID you have previously acquired from the cmd / command prompt. Once done, click on the diskette icon to save. Once done, click on Save to save the changes made. END OF GUIDE  

This guide will assist you in changing an employee's shift when it's past the present date. To change the shift after the present date, click on Human Resource > Attendance Transaction under Attendance Management. Filter and select a past date that you would like to update the attendance transaction. Identify the employee that you would like  to change the past shift and click on their shift code and a list of shift will drop down for selection, choose the preferred shift and the new shift should be updated accordingly. END OF GUIDE

This guide will assist you in calculating an employee's daily rate salary using excel import. Note: Ensure that the Wage Type is set to ‘Daily’ and the Basic Rate is properly defined in the employee’s profile. To calculate an employee's daily rate salary using excel import, click on Payroll > Time Attendance Import under Payroll Management. Click on Template to download the excel template format. Open the excel template and maintain the necessary information such as Employee Code, Worked Days, Working Days, & etc and save the file to reimport later on Head back to AutoCount HRMS Time Attendance Import and click on Import.     Select the desired Period and Payroll Type to import the Time Attendance excel template. Select the Time Attendance Excel template and import. Save the time attendance import. Go to Payroll > Process Payroll under Payroll Management. Select New Payroll Process to create a new payroll process. Select the Payroll Type, Payroll Period, & select the employee. Ensure these details matches the details that you have selected during importing the time attendance. You will be directed to the Payroll Preview page, click on Process to proceed to the next page. The payroll process will be created, the basic will be calculated based on the number of days worked multiply by the daily rate. Click on it to break down the details. END OF GUIDE

This guide will assist you with the most efficient way to configure the attendance module in the system.   1) Go to Tools > Attendance Setup under the Wizard Center. 2) Ensure all required items are completed according to the wizard's instructions to efficiently manage time attendance. Click Save & Continue to proceed through each step until the end of the wizard. By : Azirah 250620

This guide will help you configure the settings to resolve the error encountered when applying for an Overtime Request.    Answer:  This error occurs because the Attendance Rule Maintenance is configured to automatically detect Overtime (OT), making manual OT requests unnecessary. To check and update this setting, follow the steps below: 1. Go to Human Resource > Rule Maintenance. 2. Click Edit to modify the rule. 3. Locate the checkbox labeled “No OT Request is required for OT Calculation.” 4. To allow employees to submit OT requests manually, uncheck this option. 5. Click Save to apply the changes. 6. Employees can now try submitting their OT requests again. By Azirah 250731

Q1: What should I do if the i-Face device shows duplicate employees or photos? In HRMS: Go to Integration > TA Device > Delete Serial Number. On the i-face device: Go to Data Mgt > Delete Data > Delete All Data. Re-sync: Re-enter the Serial Number in HRMS and initiate the sync again. ⚠ Ensure that all TA clock data is synchronized with HRMS before deleting any data. Q2: What should I check first if the i-face device is not syncing? Start by confirming that the device’s IP address is correctly configured and matches the settings in your HRMS integration setup.  The correct IP is iscan.autocountcloud.com.  An incorrect or missing IP address can prevent the device from connecting to the network, stopping data synchronization entirely.  If you’re unsure, refer to your device’s network settings menu and verify that it is on the same network. Q3: Could an employee photo issue cause syncing problems? Yes. In HRMS > Integration > TA Device, check if any employee profile shows that the photo upload process is pending, “stuck” or incomplete. A pending or failed photo upload can block the sync process for that employee.  If you discover that the device has not synced the photo at all, retake the photo on the device to trigger synchronization. Time Attendance Integration – Status Pending i-face device – No Photo is synchronized Q4: Can special characters in the Employee Code affect syncing? Yes. The Employee Code should only contain letters, numbers, and approved symbols. Special characters such as 《》？“”@： are not supported and can cause the sync to fail. Always use a simple, consistent Employee Code format when creating or editing employee records. Q5: What if the Employee Code contains a hyphen? The hyphen type must match exactly in both HRMS and the i-face device. Short hyphen: “-” (ASCII hyphen-minus) Long dash: “—” (em dash, longer in appearance) Mixing these will cause the system to see them as different codes, resulting in failed syncs. Q6: Can spaces in the Employee Code cause sync issues? Yes. Even a single space before or after the Employee Code can cause the device to treat it as a different ID. Always check for and remove unnecessary spaces when creating or updating employee records. Q7: Could network connectivity cause the sync problem? Yes. The i-face device relies on a stable internet connection to communicate with the HRMS cloud server. Ensure the following: The Wi-Fi network is connected and has internet access. The signal strength is strong at the device’s location. There is no firewall blocking communication with the HRMS server. If in doubt, restart the Wi-Fi router or connect the device to another stable network to test. By ChenOng 250903, Azirah 250904