The eAttendance module must be enabled for employees who need access to attendance-related features. If this option is not enabled, the employee will not be able to use functions such as Clock In/Out, Overtime Requests, Shift Adjustment Requests, and other attendance-related features in ESS. Steps to Enable eAttendance Module: Go to Payroll > Employee Maintenance. Locate the employee and click the pencil icon. Under the Employee section, ensure Has eAttendance is enabled. Click Save Changes.

Users can configure Wi-Fi restrictions in Rule Maintenance to ensure employees can only clock in or out when connected to an approved Wi-Fi network. Steps to Get WiFi SSID & BSSID: Open Command Prompt by searching for CMD or Command Prompt in Windows. Enter the following command: netsh wlan show interfaces. Press Enter. The SSID (Wi-Fi name) and BSSID (Wi-Fi access point MAC address) will be displayed. Steps to Configure WiFi in Rule Maintenance: Go to Human Resource > Shift & Rule. Go to Rule Maintenance. Locate the rule you wish to configure and click the pencil icon. Under Configure Clocking Methods, enable Wi-Fi. Click + to add a new Wi-Fi entry. Enter the SSID and BSSID. Click Save to apply.

Users can update an employee's assigned shift for a past date through Attendance Transaction. Steps to Shift after the Present Date: Go to Human Resources > Attendance Transaction. Select the past date that you wish to update. Locate the employee and click on the Shift Code. A list of available shifts will be displayed. Select the new shift.

Before importing attendance, ensure the employee's Wage Type is set to Daily and the Basic Rate is maintained correctly in Employee Maintenance.  The employee's Basic Salary will be calculated by formula: Number of Days Worked × Daily Rate. Steps to Calculate Worker’s Salary by Daily Rate using Excel Import: Go to Payroll > Attendance Import. Click Template to download the Excel template. Open the template, enter the required attendance information, and save the file. Return to the Attendance Import page. Click Import. Select the Period and Payroll Type. Click Select Data Source. Select Excel Import. Choose the completed Excel file and click Open. Click Save. Go to Payroll > Process Payroll. Click Run Payroll. Select the Payroll Type, Payroll Period, and the relevant employee(s). Ensure the details match those used during the attendance import. Click Preview. Click Process.

The most efficient way to configure the Attendance module is by using the Attendance Setup Wizard, which guides users through all the required settings step-by-step. This helps ensure that attendance rules, shifts, clocking methods, and related configurations are set up correctly. Steps to Configure Attendance Module: Go to Tools > Attendance Setup. Follow the setup wizard and complete all required configurations according to the instructions provided. Click Save & Continue to proceed to the next step of the wizard. Repeat until all setup steps have been completed. Written by: Azirah (20250620)

This error occurs because the Attendance Rule Maintenance is set to automatically calculate overtime (Auto OT Calculation), which disables manual OT requests. Steps to Resolve this Problem: Go to Human Resource > Shift & Rule > Rule Maintenance. Locate the relevant rule and click the pencil icon. Uncheck No OT Request is required for OT Calculation. Click Save to apply the changes. Ask employees to resubmit their OT request. Employees can submit overtime requests successfully. Written by: Azirah (20250731)

The attendance clocking cannot be amended because the Time Attendance (TA) data for that period/month has already been imported. Once TA data is imported, the records in Human Resource > Attendance Transaction will be locked and cannot be edited. Steps to Unlock and Allow Editing of Attendance Clock: Go to Payroll > Attendance Import. Select the imported TA record for the relevant month/period. Click the trash bin icon to delete the imported TA record. Click Yes to confirm deletion. After deletion, go to Attendance Transaction to amend the clock in/out records. ℹ️ Note: If you only need to adjust past attendance records without removing imports, refer to Amend Clock Transaction. Written by: Han Yang (20251015) Reviewed by: Azirah (20251117)

Question 1: What should I do if the i-Face device shows duplicate employees or photos? Answer: In HRMS, go to Integration > TA Device. Click the trash bin icon to delete Serial Number. On the i-Face device, go to Data Mgt > Delete Data > Delete All Data. Re-sync by re-entering the serial number in HRMS and initiating sync again. ℹ️ Note: Ensure all time attendance data is fully synchronised with HRMS before deleting any data. Question 2: What should I check first if the i-Face device is not syncing? Answer: Verify the device IP address is correctly configured in HRMS. Ensure the connection matches: iscan.autocountcloud.com. Incorrect or missing IP settings will prevent syncing. Question 3: Could an employee photo issue affect syncing? Answer:  Yes. In HRMS > Integration > TA Device, check if any employee photo upload is pending or failed. Any pending or incomplete uploads can block syncing. Retake the employee photo on the device if necessary to re-trigger sync. Time Attendance Integration - Status Pending i-Face Devices - No Photo is synchronised. Question 4: Can special characters in Employee Code affect syncing? Answer:  Yes. Employee codes must only contain allowed letters, numbers, and symbols. Unsupported characters like 《》 ? @ “” may cause sync failure. Question 5: What happens if the employee code contains a hyphen? Answer:  The hyphen must match exactly in both HRMS and device: Short hyphen: “-” (ASCII hyphen-minus) Long dash: “–” (em dash) Mismatch will cause sync errors. Question 6: Can spaces in employee code cause issues? Answer:  Yes. Even leading or trailing spaces can cause sync failure. Always ensure employee codes are clean and consistent. Question 7: Could network connectivity cause sync problems? Answer:  Yes. Ensure: WiFi is connected and stable Internet access is available Signal strength is strong No firewall is blocking HRMS server If needed, restart the router or test another network. Written by: Chen Ong (20250903) Reviewed by: Azirah (20250904)