Q1: What should I do if the i-Face device shows duplicate employees or photos?
In HRMS: Go to Integration > TA Device > Delete Serial Number.
- On the i-face device: Go to Data Mgt > Delete Data > Delete All Data.
Re-sync: Re-enter the Serial Number in HRMS and initiate the sync again.
⚠ Ensure that all TA clock data is synchronized with HRMS before deleting any data.
Q2: What should I check first if the i-face device is not syncing?
Start by confirming that the device’s IP address is correctly configured and matches the settings in your HRMS integration setup.
The correct IP is iscan.autocountcloud.com.
An incorrect or missing IP address can prevent the device from connecting to the network, stopping data synchronization entirely.
If you’re unsure, refer to your device’s network settings menu and verify that it is on the same network.
Q3: Could an employee photo issue cause syncing problems?
Yes. In HRMS > Integration > TA Device, check if any employee profile shows that the photo upload process is pending, “stuck” or incomplete.
A pending or failed photo upload can block the sync process for that employee.
If you discover that the device has not synced the photo at all, retake the photo on the device to trigger synchronization.
Time Attendance Integration – Status Pending
i-face device – No Photo is synchronized
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Q4: Can special characters in the Employee Code affect syncing?
Yes. The Employee Code should only contain letters, numbers, and approved symbols. Special characters such as 《》？“”@： are not supported and can cause the sync to fail. Always use a simple, consistent Employee Code format when creating or editing employee records.
Q5: What if the Employee Code contains a hyphen?
The hyphen type must match exactly in both HRMS and the i-face device.
Short hyphen: “-” (ASCII hyphen-minus)
Long dash: “—” (em dash, longer in appearance)
Mixing these will cause the system to see them as different codes, resulting in failed syncs.
Q6: Can spaces in the Employee Code cause sync issues?
Yes. Even a single space before or after the Employee Code can cause the device to treat it as a different ID.
Always check for and remove unnecessary spaces when creating or updating employee records.
Q7: Could network connectivity cause the sync problem?
Yes. The i-face device relies on a stable internet connection to communicate with the HRMS cloud server. Ensure the following:
The Wi-Fi network is connected and has internet access.
The signal strength is strong at the device’s location.
There is no firewall blocking communication with the HRMS server.
If in doubt, restart the Wi-Fi router or connect the device to another stable network to test.
By ChenOng 250903, Azirah 250904