Managing Multiple i-Face Devices

Created by Auto Count Support, Modified on Tue, 9 Sep at 10:28 AM by Auto Count Support

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This guide will assist in setting up multiple i-Face Devices and sync to AutoCount HRMS system.


When managing multiple i-Face devices, it is crucial to synchronize them sequentially in order to avoid potential data conflicts or synchronization errors.


Flow Chart



To effectively manage multiple i-Face devices and ensure accurate data synchronization, follow these steps sequentially:


  1. Start with the first device
    Perform a full synchronization on the first device, ensuring that all employee data is completely updated and synced.

  2. Proceed to the next device
    Only after confirming that the first device has finished syncing and all data has been accurately transferred, proceed to synchronize the second device.

  3. Repeat the process for additional devices
    Continue this process of syncing each device individually, ensuring that each device is fully updated before moving on to the next one.



By following this step-by-step approach, you can prevent incomplete data transfers and avoid potential synchronization conflict between devices.



What to do when a new employee joins the company


When a new employee joins the company, it is essential to first register their profile in the Auto Count HRMS system. This ensures that their information is accurately transferred to the devices during the next synchronization.


Flow Chart





To effectively manage a new employee and ensure accurate data synchronization, follow these steps sequentially:


  1. Create the employee profile in HRMS

  • Register the new employee’s profile in the AutoCount HRMS system

  • The system will automatically push the employee’s profile to the i-Face device during the next synchronization.


  1. Handle the employee’s photo

  • Option 1: Upload the photo to HRMS. It will sync to the device automatically during the next sync.

  • Option 2: Capture the employee’s photo directly at the device after the profile has been created.



  1. Verify synchronization on the device

  • Ensure that the employee’s profile has been successfully synced to the device.

  • Check if the photo has also been synchronized, if not proceed to capture it at the device.


  1. If the profile is present but the photo is missing

  • Capture the employee’s photo directly at the device to complete the profile.


  1. Confirm readiness

  • Once both profile and photo are synced and present on the device, the employee is ready to begin using the device for clocking in and out.


This structured process ensures smooth onboarding, minimizes the risk of delays in attendance tracking and guarantees accurate synchronization of employee data across all devices.


By ChenOng 250903, Azirah 250903