Why can’t employees select the newly created leave type when applying for leave?

Created by Auto Count Support, Modified on Tue, 9 Sep at 12:30 PM by Auto Count Support

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This guide will assist you in troubleshooting why an employee cannot apply for a newly created leave type.


To allow the leave to be taken from employee, follow these steps:

  1. Go to Tools > Leave Type, edit the newly created leave by click on the “pencil” icon.

  2. Check on the “Entitle Mode”. There are three options;

    i.   Unlimited

    ii.  Limited without Advanced Leave

    iii. Limited with Advanced Leave

    Example below is option "ii. Limited with Advanced Leave"


  3. Then go to Tools > Entitlement group.

  4. Edit the group by click on the “pencil” icon.

  5. You can see the option as in the "Step No. 2". There are two options here; “Select Unlimited Leave Type” and “Select Limited Leave Type”.

  6. Based on Step No. 2, you need to select the option accordingly.

    Since you select “Limited with Advance Leave” then need to select “Select Limited Leave Type”.

    You should be able to view the newly created leave in the selection.

  7. Once select, click on Save to save the changes.

  8. Now employee should be able to view and apply the newly created leave as in their profile.


    By Azirah 250904