This guide will assist you change your subscription plan at the time for renewal.
Note: Changes to subscription plans are only allowed 1 week or 1 month before the subscription expiry, depending on your current payment frequency.
To change your Subscription Plan during renewal, follow these steps:
1. Go to the SUBSCRIPTIONS.
2. In the SUBSCRIPTIONS page, find the subscription you want to renew and update, then click the Renew button.
3. Plan Renewal prompt, select Plan Selection.
4. After that, a Plan option will prompt. You may enter the changes on the Headcounts column.
Note: To increase the headcount, can enter positive number. While to decrease the headcount can enter as negative number
5. Once you have maintained the number of additional headcounts for each module, then click Next to proceed.
6. Then you will be redirected to the Payment Confirmation page, where you can review your subscription details. Click Payment Confirmation to continue.
7. Finally, a payment confirmation pop-up will appear showing a breakdown of the total amount. Once you have reviewed and confirmed all the details, click Confirm & Proceed to Payment. You will then be redirected to the payment page.
8. Payment Advice will prompt. Click on Save and Pay to proceed.
NOTE: The change to your subscription plan will only take effect after the payment is completed.
By Azirah 250910