This guide will assist you in the renewal of your subscription regardless of whether it is near the expiry date or if it has expired.  To renew the Subscription, go to the Subscriptions.   In the SUBSCRIPTIONS page, identify the subscription that you would like to renew and click on Renew. The plan renewal tab should open up and you will be able to choose to either Plan Selection or Renew Free Plan (Only available if your previous subscription plan is free. If it wasn't free then it will state Renew Current Plan.) Select Plan Selection. You will be redirected to a new page where you can maintain the number of headcounts you would like for each modules. Key in respectively and click on Next. After that, in the payment confirmation page, click on Payment Confirmation to proceed and a Payment Confirmation tab will appear out, select Confirm & Proceed to Payment. You will be redirected to the subscription portal where you are able to preview the invoice (also known as the proforma invoice) before making the payment. If you would like to proceed to make the payment, click on Save and Pay.  From this page, you will be able to select the preferred Payment Method and once done, click on Pay to proceed with the payment. END OF GUIDE

This guide will assist you in deleting a company, please proceed cautiously as once the action has been done, the data within the company and the company itself will be erased and it will no longer be retrievable. To delete a company, go to SUBSCRIPTIONS.       In the SUBSCRIPTIONS page, look for the company within the subscription you would like to delete and then click on the Manage button to manage the companies within the subscription.      Determine which company user would like to delete and click on the red trash bin icon to delete the company.    A pop up message will prompt up requesting user to enter the company name again to confirm the deletion of the company. Once the user has key in the company name and is sure of deleting the company, click on the red button to delete the company. WARNING: Once a company has been deleted, it is NO LONGER retrievable, and all data is erased. Please proceed with caution. END OF GUIDE  

This guide will assist you in changing your subscription plans Note: Change of subscription plans are only available 1 week / 1 month before the expiry of the subscription depending on your current existing payment frequency of the subscription plan. To renew the Subscription, go to the Subscriptions.    In the SUBSCRIPTIONS page, identify the subscription that you would like to change the subscription plan and click on Renew  A plan renewal page should pop up upon clicking Renew. Click on Plan Selection to reselect the plan. After that, you will be redirected to another page upon clicking on Plan Selection where you are able to select the plan you desire and the numbers of headcount to purchase, once you are in the Plan renewal page, you may select the desired plan.  Once you have selected the desired plan, fill in the number of headcounts you would like to purchase for each individual modules and proceed with the next step of the payment by clicking onto Next. After that, you will be redirected to the payment confirmation page where you can confirm the subscription details. To proceed, click on Payment Confirmation. A payment confirmation pop up will appear and show the breakdown of the final amount required to be paid, once all the details are confirmed, click on Confirm & Proceed to Payment and you would be redirected to the subscription page to make the payment. NOTE: The change of subscription plan will only take effect once you have made the payment.  END OF GUIDE

This guide will assist you in creating a new company regardless of whether it is within the same or different subscription. To create a new company, go to SUBSCRIPTIONS.    In the SUBSCRIPTIONS page, determine which subscription would the new company be created in and click on Create New Company. Upon entering the create new company page, fill in the Company’s Name, Registration Number, and Payroll Year to proceed to the next step. Once completed, click on Next.   In the next step, you are given the option to either use the default settings or copy it from another company you have previously created. Once done selecting the default settings, click on Next to proceed. A final confirmation page will appear, click on Confirm to create the create the company. END OF GUIDE

This guide will assist you in creating a new subscription regardless of the plan. Note: Only 1 (One) Subscriber is allowed per subscription and each subscription can have multiple company. To create a new subscription, go to SUBSCRIPTIONS.  In the SUBSCRIPTIONS page, scroll all the way down till you see Create Subscription, click on it.  You will be redirected to the subscription creation page where you are required to select the plan to purchase, payment frequency, key in the number of headcounts to purchase in each individual module. Once completed, click onto Next to proceed to the next step.  In the next step, you are required to fill in the necessary details. Billing Party Dealer Code (if any) Company Name Registration Number Payroll Year Once done, click on Next to proceed to the next page. At the last step, you will be redirected to the confirmation page where you are required to double check the information of the company and subscription details. Once done, check the empty box to agree to the terms and condition and proceed with the option to create the subscription with a free trial month or directly make the payment to activate the subscription. END OF GUIDE

This guide will assist you in deleting a subscription, please proceed cautiously as once the action has been done, the data within the subscription and the company itself within the subscription will be erased and it will no longer be retrievable. To delete an existing subscription, go to SUBSCRIPTIONS.    In the SUBSCRIPTIONS page, identify the subscription you would like to delete and then click on the Manage button to manage the subscription. At the top right corner of the page, click on Delete Subscription to delete the subscription.  A pop up message will prompt requesting you to enter the subscription ID again to confirm the deletion of the subscription. Once you have key in the subscription ID and are sure of deleting the subscription, click on the red button to delete the subscription. WARNING: Once a subscription has been deleted, it is NO LONGER retrievable, and all data is erased. Please proceed with caution.  END OF GUIDE

This guide will assist you in transferring a company from one subscription to another regardless of whom is the owner of the new subscription. To transfer a company, go to SUBSCRIPTIONS.  In the SUBSCRIPTIONS page, identify which company you would like to transfer, after that, click on Manage. After that click on Transfer Icon. If you have more than one company within the subscription, make sure to point to the correct company to be transferred. After that, the Transfer Company option will prompt and you are required to key in the NEW Subscription ID that you wish the company to move to, the subscriber email is auto detected by system. Then click on Transfer Company button. As per the notes provided, sufficient headcount must be available in the corresponding subscription and a fee will be applied for company transfer. Key in the email of the NEW Subscriber and click on Transfer Subscription. Select Yes in the confirmation page. You are then redirected to the subscription portal where you are required to make the payment of the transfer fee first before the new subscriber is able to receive the new company. END OF GUIDE

This guide will assist you in transferring a subscription from one owner to another. To transfer a subscription from  one user to another, go to SUBSCRIPTIONS.  In the SUBSCRIPTIONS page, determine which subscription you would like to transfer and click on Manage. After that, click on Transfer Subscription. In the next step, Transfer Subscription option will be prompted, key in User email which is the new subscriber email. Read the notes provided, current subscription must have no outstanding payment, a confirmation email will be sent to the new subscriber and once confirmed the old email no longer have access to this subscription. Key in the email and click on Transfer Subscription. Key the subscription ID in the box as mentioned and click on Confirm Transfer.   Then a message will be prompted mentioning that the request has been sent to the new subscriber for confirmation. The new subscriber needs to click on Confirm Transfer or link provided in the email. To finalize the transfer for the subscription, you would have to approve the transfer as well. Click on Approve to proceed with the transfer of your subscription.  END OF GUIDE

This guide will assist you in changing your headcounts for Payroll, eLeave & eClaim and eAttendance in Active subscripton.  To change the headcount, follow the steps below: 1. On the AutoCount HRMS Subscription screen, click Subscriptions to view the subscription details. 2. Click Manage next to the relevant subscription. 3. Select Plan Maintenance. 4. Adjust the headcount as needed. If additional charges apply, proceed to payment. 5. Once the headcount is confirmed, click Proceed to complete the payment process. By Azirah 250730