Possible Reason:  The employee record is already being used or referenced by existing records in the system, such as payroll, leave, claim or attendance. Answer:  If the employee record is already in use, the system will not allow the employee to be deleted because deleting the record may affect existing transactions and historical records. i. If the employee has resigned or is no longer working: Do not delete the employee record. Maintain the employee's Resign Date under Payroll > Employee Maintenance > Employment Details. Refer here. The employee record should be retained for historical payroll, statutory, and reporting purposes. The Employment Details section includes the employee's Resign Date and other employment dates. ii. If the employee only needs to be prevented from accessing the system: Remove the employee's login access instead of deleting the employee record. Go to Tools > Access Management > User Authorisation. Locate the employee's user account and click the trash bin icon to delete the user access. This removes the system login without deleting the employee record. Refer here. Note: Deleting the user access is different from deleting the employee record. The employee record can remain in the system for historical and reporting purposes even after the employee's login access has been removed. By Azirah 260819

Possible Reason:  The employee is assigned to an employee group that is not authorised for your user account.  Answer:  To check the authorised employee group assigned, go to : Go to Tools > Access Management > User Authorization. Edit your user account. Go to Authorised Employee Group. Make sure the relevant employee group is assigned to your account. Click Save. Refresh the page and check the Employee Listing again.   Once the employee group is authorised, you should be able to view the employee in the relevant employee listings.      By Azirah 260922      

Answer:   No. Payroll must be processed separately for each company.  If you manage multiple companies under the same account, you can switch between companies without logging in again. However, payroll processing must be completed individually by each company.   By Azirah 261022

Answer:   You can process payroll for the resigned employee only by selecting the specific employee in the employee selection during the payroll process. At the end of the month, you can run payroll again for the remaining employees in the same payroll period. The system will automatically exclude employees whose payroll has already been processed for that period, preventing duplicate payroll processing. By Azirah 261022

Answer:  Unused leave is not automatically calculated as encashment when an employee resigns.  The payroll user needs to manually enter the number of unused leave days to be paid under Paid Leave during the payroll process. To update the employee’s leave balance, the payroll user can either: Reset the leave balance to zero by creating a Leave Entry; or Leave the balance unchanged if adjustment required. Note: Leave encashment is calculated during the year end closing process. Therefore, unused leave encashment for a resigned employee must be handled manually during payroll processing. By Azirah 261022