Amanah Saham Nasional (ASN) deduction is a voluntary employee contribution where a fixed amount is deducted from the employee's salary and allocated to their ASN account. Steps to Set Up ASN Deduction: Go to Payroll > Employee Maintenance. Locate the employee and click the pencil icon. Navigate to Statutory Requirements. Enter or update the ASN Number and ASN Amount. Click Save Changes. The ASN details will be saved successfully and the deduction amount will be reflected automatically during payroll processing. Written by: Wai Kit (20251008) Reviewed by: Azirah (20251022)

This issue usually occurs because the Time Attendance Import has not been processed. The Overtime Report only displays overtime hours captured from the Time Attendance module. Before overtime can be calculated and reflected in Payroll, the attendance data must first be imported into the payroll module. Scenario: The Overtime Report shows overtime hours for employee Ali, but the Payroll Process shows an overtime amount of 0.00. Steps to Show Overtime Amount in Payroll: Go to Payroll > Attendance Import. Click Import. Ensure the Period and Payroll Type are selected correctly, then click Select Data Source. Click Retrieve Import. Select the required time attendance criteria and click Proceed.  Review the imported details and click Save. Go to Payroll > Process Payroll. Click Edit to edit the payroll process. Locate the employee, click the three-dot icon, and select Reset. Click Yes to proceed. The payroll will be recalculated using the imported attendance data, and the overtime amount should now be reflected correctly in the payroll process. Written by: Azirah (20260522)

This issue usually occurs because an Overtime Group has not been assigned to the employee in Employee Maintenance. Although the overtime hours have been imported successfully from the Time Attendance module, Payroll cannot calculate the overtime amount without an assigned Overtime Group. Scenario:  The Time Attendance Import shows OT hours under OT for Work Days, but the Payroll Process displays an overtime amount of 0.00. Steps to Show Overtime Amount in Payroll: Go to Payroll > Employee Maintenance. Locate the employee and click the pencil icon. Under Employment Details, assign the appropriate Overtime Group. Click Save Changes. Go to Payroll > Process Payroll and click Edit on the payroll process. Locate the employee and click Reset. The payroll will be recalculated based on the assigned Overtime Group, and the overtime amount should now be displayed correctly. Written by: Azirah (20260522)

This issue usually occurs when there are duplicate payroll entries for the same period, most commonly because both a Month End Payroll and a Year-to-Date (YTD) Payroll have been processed. Since both payroll runs may contain the same data, the report counts the amounts twice, resulting in duplicated figures. Example: Payroll > Process Payroll > Report > Payroll Summary Report Reports > Payroll Summary Report Steps to Resolve the Issue: Go to Payroll > Process Payroll. Check whether multiple payroll types exist for the same payroll period (e.g., Month End and Year-to-Date). Open each payroll run using View and review the details. Confirm whether the data in both payroll runs is identical or overlapping. If both payroll runs contain the same information, determine which payroll run should be retained: If the Year-to-Date Payroll should be kept, uncommit and delete the Month End Payroll. If the Month End Payroll should be kept, uncommit and delete both the Month End Payroll and Year-to-Date Payroll, then reprocess the Month End Payroll. Ensure that only one valid payroll run exists for the payroll period. Regenerate the Payroll Summary Report to verify the results. The Payroll Summary Report will display accurate figures without duplication across all report preview methods. Written by: Azirah (20260522)

This issue usually occurs because the statutory contribution settings for Bonus Payroll are not enabled in the company's contribution settings. As a result, statutory deductions may be calculated for Month End Payroll but not for Bonus Payroll. Month end process: Bonus process: Steps to Resolve the Issue: Go to Tools > Company Profile. Navigate to Contribution Settings. Under the Bonus column, verify that the required statutory contributions (e.g., EPF, SOCSO, EIS, PCB) are enabled. Click Save changes. Return to Payroll > Process Payroll. Since the settings were changed after the payroll was created, delete the existing bonus payroll process. Recreate and run the Bonus Payroll process. The newly generated Bonus Payroll process will calculate and display the statutory contributions according to the updated contribution settings. Written by: Azirah (20260522)

Scenario:  The payroll process has been completed for January to April 2026, but the employee is only able to view the April 2026 payslip in the AC Payroll Apps.  Employee page:  Payroll process page:  Possible reason:  The payslip for January to March 2026 have not been released to the employee. Answer:  1. Go to Payroll > Process Payroll. Select the payroll periods for January to March 2026. 2. Check whether Send Notification has been applied for those payroll periods. 3. If not yet, click it and select to send Notification & Release Payslip to employee and Apply. 4. Once the process is completed, the employee should be able to view the released payslips in the mobile application. Note:  Processing payroll alone does not automatically make the payslip available to employees. The payslip must be released by using the Send Notification & Release Payslip to Employee function. By Azirah 260612

Scenario:  Allowance was keyed once in Adhoc Payroll Item.  However, during Payroll Process, the allowance appears twice.  Possible reason:  The same allowance has already been set under the employee’s Addition & Deduction in Employee Maintenance. When payroll is processed, the system includes: The allowance from Employee Maintenance, and The allowance entered in Adhoc Payroll Item. This causes the allowance to appear twice. Answer: 1. Go to Payroll > Employee Maintenance. 2. Select and edit the respective employee. 3. Click on Addition & Deduction. 4. Check whether the same allowance exists.  5. If the allowance is already configured there, this is the reason it appears double during Payroll Process.  6. To correct the current payroll: Remove one of the duplicate allowance entries from the Payroll Process. 7. For future payroll periods: No need to create the same allowance again in Adhoc Payroll Item if it is already maintained in Employee Maintenance. By Azirah 260525

Scenario:  The unpaid leave deduction amount shown in the payroll process is different from what I expected. Example:  Employee Basic Salary : RM10,000 Unpaid leave taken : 1 day Expected calculation is RM10,000 / 26 days = RM384.60 However, the Payroll Process shows an unpaid leave deduction of RM454.55. Why is the amount different? Possible Reasons 1. Different Daily Rate Calculation Method The system calculates unpaid leave based on the No. of Days in Calculating Unpaid Leave Daily Rate configured in Payroll Rules.  Available methods include: Calendar Days Working Days Fixed 26 Days If the configured method is different from your company's policy, the deduction amount will be different. As different calculation methods are used, the deduction amount will also be different. 2. Payroll Process Was Generated Before Changes If changes were made to the payroll settings after the payroll process was generated, the system will continue using the previous calculation. Answer:   A. Verify the Daily Rate Calculation Method Go to Tools > Company profile Open the Payroll Rules. Check the No of Days in Calculating Unpaid Leave Daily Rate setting.   Confirm whether the selected method matches your company's policy. B. Regenerate Payroll Process If any changes were made after the Payroll Process was generated: Go to Payroll > Process Payroll. Delete the Payroll Process. Regenerate the Payroll Process for the affected period. By Azirah 260612