Scenario:

A subscription is created under a Free Plan with a validity period 01/05/2026 – 31/05/2026.

When it is later renewed or upgraded with purchased headcounts, the subscription period changes to the current date.

Answer:

The original subscription was created under a Free Plan, which has its own predefined validity period (e.g., 01/05/2026 – 31/05/2026). During this stage, the account is treated as using a trial/free entitlement.

When the subscription is later renewed by purchasing headcounts or upgrading to a paid plan, the system treats this as a new active paid subscription. As part of this process, the subscription period is automatically regenerated based on the date of the upgrade or purchase.

Why the Changes Happened?

The changes happens due to:

• The previous free-plan duration will no longer be retained.

• The new subscription period will start from the current purchase/activation date.

• The system replaces the free plan timeline with a paid subscription timeline to ensure correct:

  • Billing

  • Entitlement tracking

  • License allocation

System Behavior Explanation

This is expected because:

• Free plans are treated as temporary / trial-based periods.

• Paid subscriptions require a new billing cycle.

• The system standardizes the subscription start date based on the actual payment date.

Written by: Azirah (20260522)