No, you may not change the subscription payment frequency whilst your current existing plan is still ongoing, to change your subscription payment frequency, you will need to wait for your current subscription plan to be near the expiry date then only you may change your subscription payment frequency. However, you will still be able to update (increase / decrease) the number of headcounts in your subscription plan. If your existing subscription payment frequency is 12 months / yearly subscription, then you will be able to change your subscription payment frequency 1 month before the subscription plan expires. Any other subscription plan besides the yearly subscription plan will only allow you to change the subscription plan 1 week / 7 days before the subscription plan expires.

Yes, you may purchase a new plan within the free trial period. Upon purchase, the subscription will then start and be activated. To purchase a new plan during the free trial period, go to Subscriptions. In the SUBSCRIPTIONS page, look for the company within the subscription you would like to purchase plan and click on Purchase. A Plan Purchase tab would open up for users to select whether they would like to Purchase Current Plan & Proceed to Payment or Plan Selection to edit the plan. END OF GUIDE

Yes you may amend number of headcounts in all of the modules anytime, if you are increasing the number then payment will need to be made first in order for it to take effect, if it's downgrade, no payment will be required. However, it is NOT recommended to DECREASE the number of headcounts in any plan as there will NOT be any refunds once the payment has been made. Although if you increase the number of headcounts in the plan, then the cost of the upgrade will be prorated accordingly. 

This guide will provide the steps on how can users make payment for their subscription. To make payment for the subscriptions, go to SUBSCRIPTIONS.  In the SUBSCRIPTIONS page, look for the subscription that would like to be renewed and select on the Renew button. The plan renewal tab should open up and you may choose to either Renew Free Plan or click on Plan Selection to edit the number of headcounts you would like to purchase for your subscription. END OF GUIDE

Scenario:  Adam subscribes to one HRMS Cloud Subscription (Subscription 2026), which includes two companies: Company A and Company B. After renewal, he receives only one invoice. He would like to split the invoice into two, based on each company. Answer:  To split the invoices, one of the companies must be transferred to a seperate susbcription. For example:  Move Company B to a new subscription. If there is no existing subscription, create a new one (e.g., Subscription 2026-2). You may refer to the following guides:  Create new subscription: https://help.hrms.autocountcloud.com/support/solutions/articles/69000872893-creating-a-new-subscription Transfer company: https://help.hrms.autocountcloud.com/support/solutions/articles/69000866547-transfer-company Once completed:  Each susbcription will contain only one company Future renewals will generate separate invoices for each subscription. Notes: The invoice split will only take effect in the next renewal cycle. By Azirah 260415