This error occurs when the system cannot find a valid approver for the leave application due to missing or misconfigured approval settings. The possible causes includes:

• No approver has been assigned in Approval Settings.

• The employee belongs to a new or unassigned department/subdepartment that is not included in the approval group.

• The approval range is restricted (e.g., set for 1.0 day and above, but employee applied for half-day leave).

Steps to Resolve the Issue:

1. Go to Tools > Approval Settings.

2. Locate the Approval Group and click the pencil icon.

Method 1: Add an Approver 

1. Select a user at the Approvers field.

2. Click Save.

Method 2: Add or Include New Departments

1. Select or update the Departments included.

2. Click Save.

Method 3: Adjust Range From Day

1. Set the Range From Day >= field as 0.

2. Click Save. 

Written by: Han Yang (20251022)

Reviewed by: Azirah (20251112)